Last updated: October 2026
1. Who We Are
Excellent Cleaning Ltd ("we", "us", or "our") is a cleaning service provider registered in England & Wales. Registered office: 66, Paul Street, London EC2A 4NA. For questions regarding your personal data, you can contact our Data Protection Lead at excellentcleaningltd@yahoo.com or by telephone at +44 7597 409836.
2. What Personal Data We Collect
When you contact us, request a quote, or book cleaning services, we may collect:
- Identity & Contact Details: Name, email address, telephone number, and WhatsApp contact handle.
- Property & Location Data: Property address, postcode, property type, room count, and access details (e.g. key-safe location or parking instructions).
- Booking & Service Information: Requested cleaning services, dates, specific cleaning notes, and correspondence history.
- Billing & Payment Records: Invoicing details, transaction references, and payment status (we do not store full payment card numbers).
3. How and Why We Use Your Data (Lawful Bases)
We process personal data under the following legal bases:
- Contractual Performance: To calculate quotes, schedule cleaning operatives, access your property, complete cleaning work, and handle invoicing.
- Legitimate Interests: To reply to customer enquiries, manage customer relationships, ensure job quality, and protect against fraudulent activity.
- Legal Compliance: To maintain accurate financial, tax, and accounting records as mandated by UK HMRC law.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We only share information with:
- Our cleaning team members who require access instructions to carry out booked work.
- Secure service providers, such as email delivery infrastructure, accounting software, and secure banking processors.
- Law enforcement or regulatory authorities if legally compelled by UK law.
5. Data Retention
We keep enquiry details for as long as needed to fulfill your request. Invoiced client data and accounting records are retained for 6 years in accordance with UK statutory accounting obligations, after which records are securely destroyed.
6. Your Rights Under UK GDPR
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data where retention is no longer legally required.
- Object to or restrict our processing of your information.
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
7. Contact Us
If you have any questions or wish to exercise your data rights, please contact us at excellentcleaningltd@yahoo.com.